Privacy Policy

At EngravePro Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from our website www.engraveprosolutions.co.uk. By using our website, you agree to the terms of this policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal information:
Name, email address, phone number, billing and shipping address.

Order information:
Products purchased, personalisation details you provide, and order history.

Payment information:
Payments are processed securely via third-party payment providers. We do not store full card details.

Technical information:
IP address, browser type, device information, and cookie data.

Communication information:
Messages you send us via contact forms, email, chat, or social media.

2. How We Use Your Information

We use your information to:

Process and fulfil orders.
Communicate with you about orders, enquiries or support requests.
Send marketing emails where you have given consent.
Improve our website, products and customer experience.
Meet legal and accounting obligations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enable essential website functions such as checkout and account access.
Analyse website traffic and performance.
Improve your browsing experience.

You can manage or disable cookies through your browser settings. Please note that some site features may not function correctly if cookies are disabled.

4. How We Share Your Information

We do not sell, rent or trade your personal information.

Your data may be shared only when necessary, including:

With trusted third-party service providers such as payment processors, delivery services and website hosting platforms.
When required by law or to protect our legal rights.
With your consent, where applicable.

All third-party providers are required to handle your data securely and in accordance with data protection laws.

5. Payment Security

All payments are processed through secure, PCI-compliant payment gateways. EngravePro Solutions does not store full credit or debit card details.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax and accounting requirements.

7. Your Data Protection Rights

Depending on your location, including under UK GDPR, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your personal data.
Object to or restrict certain processing.
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Email: info@engraveprosolutions.co.uk
Phone: 07971 406490
Website: www.engraveprosolutions.co.uk