FAQs

Find clear answers to common questions about our personalised products, engraving services, ordering process and delivery.

Ordering your engraving

Which artwork files can I send?

For a logo or custom design, request a quote and tell us which file format you have, the item and material, and the engraving you need. Please check file suitability with us before ordering; our published guidance does not specify a standard list of accepted formats.

Will I receive a digital proof?

If you need a digital proof, ask us to confirm the proof and approval arrangements for your order before purchasing. Where a proof is supplied, check the wording, artwork and layout carefully before approving it.

How long will my order take?

Typical production time is 2–5 working days. Larger business orders, highly personalised items and busy seasonal periods may take longer. Timing depends on the product, personalisation and current order volumes, and will be communicated at purchase. Delivery is additional: see our Shipping Policy. If you have a deadline, check with us before ordering; delivery estimates are not guarantees.

How durable is the engraving?

We use laser engraving across materials including wood, metal and acrylic. For advice on a particular item's suitability, finish and care, tell us the material and how it will be used, especially outdoors or with frequent handling. Ask about your project rather than assuming the same result or lifespan for every material.

How should I supply and check my text?

Provide the exact names, dates and message you want, and clearly indicate your preferred capitalisation, line breaks and layout. Check every spelling and detail before ordering and when reviewing any proof. Contact us immediately if you spot an error after ordering; changes may no longer be possible once production has begun.

Is there a minimum order quantity?

Our medal and awards service covers individual pieces as well as larger-volume projects. For other products or bespoke work, send us your required quantity so we can confirm the options for your order; there is no published store-wide minimum to rely on.

How does shipping work for bulk orders?

We currently deliver within the UK only. For a bulk order, include the quantity, delivery postcode and required date in your quote request, and ask us to confirm the delivery arrangements and cost. Larger business orders may need longer production time, so check the schedule before committing to an event date.

What happens during production?

For bespoke engraving, start by sharing the item, material, quantity, artwork or text, and target deadline so we can discuss suitability and requirements. Full payment is required before production begins. Your personalised item is then produced using our laser engraving process and prepared for dispatch. We send a dispatch confirmation, with tracking where available.