Shipping Policy

Order Processing

1.1 As the majority of our products are made to order and personalised to your specifications, each order requires time to be carefully produced before dispatch.

1.2 Typical production time is 2–5 working days, although larger business orders, highly personalised items and seasonal demands may require longer, depending on the product, level of personalisation and current order volumes.

1.3 During busy periods, including Christmas, Valentine's Day, Mother's Day, Father's Day, wedding season and other peak trading periods, processing times may be extended. We will always endeavour to complete and dispatch your order as quickly as possible.

2. UK Delivery

2.1 EngravePro Solutions currently delivers within the United Kingdom only.

2.2 Once your order has been dispatched, estimated delivery times are:

  • Standard UK Delivery: 2–4 working days
  • Express UK Delivery: 1–2 working days (where available and selected at checkout)

2.3 Delivery times are estimates only and are not guaranteed.

3. Delivery Information

3.1 We use trusted UK courier services, including Royal Mail and other recognised delivery partners where appropriate.

3.2 Once your order has been dispatched, you will receive a confirmation email containing tracking information where this service is available.

4. Personalised Orders

4.1 Please carefully review all names, dates, messages, artwork and other personalisation details before placing your order.

4.2 If you notice an error after submitting your order, please contact us immediately. We may be able to amend your order if production has not yet commenced.

4.3 Once production has begun, changes may no longer be possible.

5. Delivery Delays

5.1 While we work with reliable delivery partners, delays can occasionally occur that are beyond our control.

5.2 EngravePro Solutions is not responsible for delivery delays caused by:

  • Courier service disruptions
  • Severe weather conditions
  • Public holidays
  • Industrial action
  • Other unforeseen circumstances affecting the delivery network

5.3 If your order has not arrived within the expected delivery timeframe, please contact us and we will assist in tracking your parcel.

6. Shipping Address

6.1 Customers are responsible for providing a complete and accurate delivery address when placing an order.

6.2 EngravePro Solutions cannot accept responsibility for delays or non-delivery resulting from incorrect or incomplete address information supplied by the customer.

6.3 Where an order is returned to us due to an incorrect delivery address, additional postage charges may apply before the order can be re-dispatched.

7. Damaged Deliveries

7.1 If your order arrives damaged, please notify us within 48 hours of delivery.

7.2 To help us investigate the issue, please provide:

  • Your order number.
  • Clear photographs of the damaged item.
  • Photographs of the packaging.
  • A photograph of the shipping label where possible.

7.3 We will review the information provided and, where appropriate, arrange a replacement, repair or other suitable resolution.

8. Contact Us

If you have any questions regarding your order, processing times or delivery, please contact EngravePro Solutions. Our team will be happy to assist you and provide updates on your order wherever possible.